At Gocheer, customer satisfaction is our top priority. We want you to enjoy your purchase with confidence. If you are not completely satisfied with your order, we’re here to help with easy returns and refunds.
Return Eligibility
To be eligible for a return, your item must:
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Be unused, undamaged, and in the same condition that you received it.
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Be in its original packaging.
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Be returned within 30 days of delivery.
Please note that certain types of products, such as used airbrush guns, consumable paints, or cleaning fluids, cannot be returned for hygiene and safety reasons.
How to Start a Return
To start a return, please contact our customer service team at [email protected] with the following details:
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Your order number
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The reason for your return
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Photos or videos (if the item is defective or damaged)
Once your request is approved, we’ll provide return instructions and the return shipping address.
Return Shipping
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Customers are responsible for the cost of return shipping unless the product is defective or an incorrect item was sent.
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We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item without tracking information.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping costs (if applicable) are non-refundable.
If you haven’t received your refund after the stated timeframe, please contact your bank or credit card company first, as processing times can vary.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please email us at [email protected].
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos or videos of the issue. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions about our refund and returns policy, please reach out to us at:
📧 [email protected]